duar88 Casino & Sportsbook Data Care

This page describes what we collect when you use duar88 and how we keep that data protected. We at duar88 take your privacy seriously. When you open an account, place a bet on Liga 1 or Piala AFF matches, or play live-dealer games, we collect information needed to verify your identity, process your payments, and comply with local regulations.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We handle your data according to the principles outlined below.

What We Collect

We collect personal information in several categories. When you register on duar88, we ask for your name, email address, phone number, and date of birth. We also collect identity documents — a national ID card, passport, or driver's license — to verify your age and confirm your legal name. This is part of our Know Your Customer (KYC) process, which is required by law in most jurisdictions where we operate.

We collect financial information when you fund your account. If you use DANA, e-wallet, mobile banking, or a bank transfer via local payment, online payment, or e-wallet, we record the transaction details, the amount, and the timestamp. We do not store your full payment card or e-wallet credentials; payment processors handle that data separately.

We also collect behavioural data: which games you play, how long you play, your betting patterns, and your account activity. This helps us detect fraud, prevent money laundering, and understand how our platform is used. We log your IP address, device type, and browser information for security purposes.

How We Use Your Data

We use your data for several lawful purposes. First, we verify your identity and age to comply with gaming regulations. Second, we process your deposits and withdrawals through our payment partners. Third, we monitor your account for suspicious activity — unusual login locations, rapid withdrawals, or patterns that suggest fraud or money laundering.

We also use your data to send you account notifications: login alerts, withdrawal confirmations, and updates about promotions or service changes. You can opt out of marketing emails, but we will still send you transactional messages.

Our customer support team may access your account history to help resolve disputes or answer questions about your bets on Champions League matches, live blackjack sessions, or slot games. We also use aggregated, anonymised data to improve our platform — for example, to see which payment methods are most popular in Jakarta or Surabaya, or which games attract the most players during Idul Fitri.

Third-Party Processors

We do not sell your personal data. However, we share it with trusted partners who help us operate duar88. Payment processors like mobile banking gateways and bank partners receive your transaction details. Identity verification services receive your name, date of birth, and document images to confirm you are who you say you are. Our hosting provider stores our servers, which may sit outside your jurisdiction.

We may also share data with regulators or law enforcement if required by law. If a court orders us to disclose your account information, or if we suspect illegal activity, we will comply with that order.

Your Rights

You have the right to access your personal data. You can request a copy of everything we hold about you by contacting our support team. You also have the right to correct inaccurate information — for example, if your phone number is wrong, we will update it.

You can request deletion of your account and associated data, subject to legal retention requirements. Some data must be kept for anti-money-laundering compliance or to settle disputes. You also have the right to object to certain uses of your data, such as marketing communications.

Data Security and Retention

We protect your data using industry-standard encryption and secure servers. Your password is hashed, not stored in plain text. We use two-factor authentication to prevent unauthorised access to your account. Our team undergoes regular security training, and we conduct periodic audits to identify vulnerabilities.

We retain your data for as long as your account is active, plus a period after closure to comply with legal obligations. Identity documents are kept for at least five years. Transaction records are retained for anti-money-laundering purposes. If you request account deletion, we will remove your data within a reasonable timeframe, except where law requires us to keep it.

Contact duar88

If you have questions about our privacy practices, or if you wish to exercise your rights, contact our support team. We will respond to your request within a reasonable timeframe. You can also lodge a complaint with your local data protection authority if you believe we have mishandled your information.

We at duar88 remain committed to transparency and security. This policy may be updated from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or by posting a notice on our platform.